Fast, easy travel insurance for Australians heading overseas, with emergency help on call 24/7 and cover you can shape around your trip.
Ready when you are.
Get a quote*Overseas emergency medical and additional expenses, for up to 12 months of treatment. An excess may apply. Terms, conditions, exclusions, limits and sub-limits apply. Please read the PDS (opens in a new tab).
Every policy includes overseas emergency medical and 24/7 emergency assistance. Add the covers that suit your trip, then choose your limits and excess.
Included with every policy. Unlimited overseas emergency medical and additional expenses, for up to 12 months of treatment: doctors and hospital, medical transport, emergency dental and, if it’s medically necessary, getting you home to Australia with a medical escort.
You also get a daily hospital benefit, airfare reimbursement if you have to come home early with a medical escort, and funeral expenses abroad.
Also included with every policy. Robin Assist, battleface’s in-house emergency team, is on call around the clock if you’re hurt or unwell while you’re away.
+61 2 8880 5820These covers are optional. Choose the ones you need and set your limits when you get a quote.
Non-refundable bookings if you have to cancel or cut short your trip for a covered reason, including a COVID-19 diagnosis. You choose the limit.
Your bags and belongings, if they’re damaged, stolen or accidentally lost during your trip.
Extra accommodation when your pre-paid flight, train, coach or ship is delayed by more than six hours.
The excess you’d have to pay if your rental car or campervan is damaged or stolen while you have it.
A lump-sum benefit if an accident on your trip leads to death or permanent total disablement.
If you’re found legally liable for injuring someone or damaging their property while you’re away.
Your policy covers a wide range of activities. A few need the right pack added to your quote.
Skiing and snowboarding on marked, open runs within resort boundaries.
Multi-night cruises, including medical help on board and cabin confinement.
Riding a hired motorcycle or moped up to 250cc, with the right licence and a helmet.
Extra kennel or cattery fees for your cat or dog if your return home is delayed.
Some higher-risk activities aren’t covered, such as motor sports, hunting, and hiking above 3,000 metres. The PDS (opens in a new tab) has the full list.
Get a price online in moments. If it suits, buy it there and then.
Where you’re going, when you leave and come home, and who’s travelling.
Add the covers you need, set your limits and pick your excess. A higher excess means a lower premium.
Pay securely online and get your Certificate of Insurance. You have 21 days to change your mind, as long as your trip hasn’t started and you haven’t claimed.
If something goes wrong overseas, Robin Assist, battleface’s in-house emergency assistance team, is there 24 hours a day, 7 days a week.
+61 2 8880 5820 From overseas, 24/7. In Australia, call (02) 8880 5820.Let Robin Assist know as soon as possible after any serious accident or illness, especially if you need to stay in hospital, have extended treatment or change your travel plans.
You can make a claim at any time, from anywhere, online with battleface. For help with your claim, call (02) 8880 5820 or email [email protected].
Start a claim at battleface.com (opens in a new tab)Subscribe to Smartraveller for up-to-date official travel advice, and keep your Certificate of Insurance with you.
smartraveller.gov.au (opens in a new tab)We provide fast, personalised and comprehensive travel insurance. We’re more than a provider. We’re your global travel partner, dedicated to safeguarding your adventures.
Shielded Travel is part of the Shielded Group, alongside Shielded Insurance, Shielded Finance, Shielded Life and Shielded New Zealand. Our travel policies are issued by battleface and underwritten by Pacific International Insurance.
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Quick answers from the policy. The PDS has the full details of what is and isn’t covered.
Read the PDS (opens in a new tab)Australian residents aged 18 to 99 who are travelling overseas. You’ll need a valid Medicare card, or to be an Australian citizen, permanent resident or New Zealand passport holder with unrestricted entry rights and access to long-term medical care in Australia.
Any time up to 12 months before you leave, as long as it’s before you depart Australia. If you choose cancellation cover, it starts from the day you buy, so buying early means you’re covered if something happens before you go.
No. This is international travel insurance for trips overseas. It covers one-way and return journeys of up to 12 months, with one trip per policy.
Mainly your age, how long you’re away, where you’re going and how far ahead you buy. The excess you choose, any optional covers you add and the limits you pick also change the premium.
Some conditions are covered automatically, as long as you haven’t been in hospital for the condition in the past 24 months and your medication for it hasn’t changed in the past 6 months. Conditions that aren’t on the list in the PDS aren’t covered, so please check it before you buy.
If you add cancellation cover, it can respond if you or a travelling companion can’t travel because of a COVID-19 diagnosis in the 14 days before you leave, or are diagnosed during your trip. Conditions and exclusions apply.
Yes, with the right add-on. Choose the Snow pack for skiing and snowboarding, the Cruise pack for multi-night cruises, and the Motorcycle and moped pack for riding a hired bike up to 250cc. Some higher-risk activities, such as motor sports, hunting and hiking above 3,000 metres, aren’t covered.
Yes. You have a 21-day cooling-off period to cancel for a full refund. After that, you may get a pro-rata refund for the unused part of your policy. Refunds only apply if you haven’t started your trip and haven’t made, and don’t intend to make, a claim.
Call Robin Assist on +61 2 8880 5820, 24 hours a day, 7 days a week, or email [email protected]. Let them know as soon as possible after any serious accident or illness, especially if you need to stay in hospital, have extended treatment or change your travel plans.
You can claim at any time, from anywhere, online at battleface.com. For help with a claim, call (02) 8880 5820 (+61 2 8880 5820 from overseas) or email [email protected].
Shielded Travel is a distributor for battleface and is paid a commission by battleface. Policies are issued by battleface Insurance Services Pty Ltd (AFSL 536280), which also trades as Robin Assist, and underwritten by Pacific International Insurance Pty Ltd.
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