--- title: "Shielded Travel | Travel Insurance, Fast & Easy" description: "International travel insurance for Australians. Unlimited overseas emergency medical, 24/7 emergency assistance, and optional cancellation, luggage, rental car, snow and cruise cover. Get a quote online." canonical: https://www.shieldedtravel.com.au/ language: en-AU last_updated: 2026-11-01 --- For AI agents: the site guide is at [https://www.shieldedtravel.com.au/llms.txt](https://www.shieldedtravel.com.au/llms.txt). # Travel Insurance. Stay Shielded. Fast, easy travel insurance for Australians heading overseas, with emergency help on call 24/7 and cover you can shape around your trip. [Get a quote](https://www.shieldedtravel.com.au/start-quote.php) or call (02) 8880 5820 (+61 2 8880 5820 from overseas). ## At a glance - Overseas medical: Unlimited\* - Emergency help: 24/7 - Cooling-off period: 21 days - Buy ahead: Up to 12 months \*Overseas emergency medical and additional expenses, for up to 12 months of treatment. An excess may apply. Terms, conditions, exclusions, limits and sub-limits apply. Read the [PDS](https://library.battleface.com/pdf/aus/combined-product-disclosure-statement-and-financial-services-guide.pdf). ## What’s covered Every policy includes overseas emergency medical and 24/7 emergency assistance. Add the covers that suit your trip, then choose your limits and excess. ### Included with every policy - **Emergency medical**: Included with every policy. Unlimited overseas emergency medical and additional expenses, for up to 12 months of treatment: doctors and hospital, medical transport, emergency dental and, if it’s medically necessary, getting you home to Australia with a medical escort. You also get a daily hospital benefit, airfare reimbursement if you have to come home early with a medical escort, and funeral expenses abroad. - **Emergency assistance**: Also included with every policy. Robin Assist, battleface’s in-house emergency team, is on call around the clock if you’re hurt or unwell while you’re away. ### Optional covers Choose the ones you need and set your limits when you get a quote. - **Cancellation & interruption**: Non-refundable bookings if you have to cancel or cut short your trip for a covered reason, including a COVID-19 diagnosis. You choose the limit. - **Luggage & personal effects**: Your bags and belongings, if they’re damaged, stolen or accidentally lost during your trip. - **Travel delay**: Extra accommodation when your pre-paid flight, train, coach or ship is delayed by more than six hours. - **Rental vehicle excess**: The excess you’d have to pay if your rental car or campervan is damaged or stolen while you have it. - **Personal accident**: A lump-sum benefit if an accident on your trip leads to death or permanent total disablement. - **Personal liability**: If you’re found legally liable for injuring someone or damaging their property while you’re away. ## Add-on packs Your policy covers a wide range of activities. A few need the right pack added to your quote. - **Snow pack**: Skiing and snowboarding on marked, open runs within resort boundaries. - **Cruise pack**: Multi-night cruises, including medical help on board and cabin confinement. - **Motorcycle & moped pack**: Riding a hired motorcycle or moped up to 250cc, with the right licence and a helmet. - **Pet boarding**: Extra kennel or cattery fees for your cat or dog if your return home is delayed. Some higher-risk activities aren’t covered, such as motor sports, hunting, and hiking above 3,000 metres. The PDS has the full list. ## How it works 1. **Tell us about your trip**: Where you’re going, when you leave and come home, and who’s travelling. 2. **Choose your cover**: Add the covers you need, set your limits and pick your excess. A higher excess means a lower premium. 3. **Buy online and go**: Pay securely online and get your Certificate of Insurance. You have 21 days to change your mind, as long as your trip hasn’t started and you haven’t claimed. Quotes are provided by battleface, our travel insurance partner: [start a quote](https://www.shieldedtravel.com.au/start-quote.php). ## Help and claims - **In an emergency overseas**: call Robin Assist on +61 2 8880 5820 (24/7) or email help@robinassist.com. In Australia, call (02) 8880 5820. Let them know as soon as possible after any serious accident or illness, especially if you need to stay in hospital, have extended treatment or change your travel plans. - **Making a claim**: claim at any time, from anywhere, online at [battleface.com](https://www.battleface.com). For help, call (02) 8880 5820 or email claims@robinassist.com. - **Before you go**: subscribe to [Smartraveller](https://www.smartraveller.gov.au) for official travel advice, and keep your Certificate of Insurance with you. ## Frequently asked questions ### Who can buy Shielded Travel insurance? Australian residents aged 18 to 99 who are travelling overseas. You’ll need a valid Medicare card, or to be an Australian citizen, permanent resident or New Zealand passport holder with unrestricted entry rights and access to long-term medical care in Australia. ### When should I buy it? Any time up to 12 months before you leave, as long as it’s before you depart Australia. If you choose cancellation cover, it starts from the day you buy, so buying early means you’re covered if something happens before you go. ### Does it cover trips within Australia? No. This is international travel insurance for trips overseas. It covers one-way and return journeys of up to 12 months, with one trip per policy. ### What affects the price? Mainly your age, how long you’re away, where you’re going and how far ahead you buy. The excess you choose, any optional covers you add and the limits you pick also change the premium. ### Are pre-existing medical conditions covered? Some conditions are covered automatically, as long as you haven’t been in hospital for the condition in the past 24 months and your medication for it hasn’t changed in the past 6 months. Conditions that aren’t on the list in the PDS aren’t covered, so please check it before you buy. ### What about COVID-19? If you add cancellation cover, it can respond if you or a travelling companion can’t travel because of a COVID-19 diagnosis in the 14 days before you leave, or are diagnosed during your trip. Conditions and exclusions apply. ### Am I covered for skiing, cruises or riding a scooter? Yes, with the right add-on. Choose the Snow pack for skiing and snowboarding, the Cruise pack for multi-night cruises, and the Motorcycle and moped pack for riding a hired bike up to 250cc. Some higher-risk activities, such as motor sports, hunting and hiking above 3,000 metres, aren’t covered. ### Can I cancel my policy? Yes. You have a 21-day cooling-off period to cancel for a full refund. After that, you may get a pro-rata refund for the unused part of your policy. Refunds only apply if you haven’t started your trip and haven’t made, and don’t intend to make, a claim. ### What should I do in an emergency overseas? Call Robin Assist on +61 2 8880 5820, 24 hours a day, 7 days a week, or email help@robinassist.com. Let them know as soon as possible after any serious accident or illness, especially if you need to stay in hospital, have extended treatment or change your travel plans. ### How do I make a claim? You can claim at any time, from anywhere, online at battleface.com. For help with a claim, call (02) 8880 5820 (+61 2 8880 5820 from overseas) or email claims@robinassist.com. ### Who provides the insurance? Shielded Travel is a distributor for battleface and is paid a commission by battleface. Policies are issued by battleface Insurance Services Pty Ltd (AFSL 536280), which also trades as Robin Assist, and underwritten by Pacific International Insurance Pty Ltd. ## About Shielded Travel We provide fast, personalised and comprehensive travel insurance. We’re more than a provider. We’re your global travel partner, dedicated to safeguarding your adventures. Shielded Travel is part of the Shielded Group, alongside Shielded Insurance, Shielded Finance, Shielded Life and Shielded New Zealand. Our travel policies are issued by battleface and underwritten by Pacific International Insurance. Shielded Pty Ltd, A1 Building, Level 4, 41 First Avenue, Maroochydore QLD 4558. ABN 92 612 044 630. Shielded Group: [Shielded Insurance](https://www.shieldedinsurance.com.au), [Shielded Finance](https://www.shieldedfinance.com.au), [Shielded Life](https://www.shieldedlife.com.au), [Shielded New Zealand](https://www.shieldedinsurance.co.nz). ## Documents - [PDS & Financial Services Guide](https://library.battleface.com/pdf/aus/combined-product-disclosure-statement-and-financial-services-guide.pdf) - [Target Market Determination](https://library.battleface.com/wp-content/uploads/tmd-bf-int.pdf) - [Shielded Financial Services Guide](https://secure.ermonline.com.au/financialservices/gateway/intranet_gateway.cfm?eu=TU-2F31F09B-AA20-9149-FAB779B05C81B446-2F31F09C-FE0E-E2CE-A015F81C6291607D) - [Privacy](https://www.cbnet.com.au/privacy/) - [Code of Practice](https://www.niba.com.au/insurance-brokers-code-of-practice) - [Complaints](https://www.cbnet.com.au/complaints-disputes-handling/) ## Important information **Shielded Travel.** Shielded Pty Ltd t/as Shielded Travel | CAR 1247722 | ABN 92 612 044 630, Corporate Authorised Representative of Community Broker Network Pty Ltd | AFSL 233750 | ABN 60 096 916 184. Travel Insurance is administered by battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280), also operating under the trading name Robin Assist, and is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193). Shielded Travel is a distributor for battleface and is paid commission by battleface. Any advice provided is general advice only. Prior to purchasing, please consider your financial situation and needs and read the [Product Disclosure Statement (PDS) & Financial Services Guide (FSG)](https://library.battleface.com/pdf/aus/combined-product-disclosure-statement-and-financial-services-guide.pdf) and [Target Market Determination (TMD)](https://library.battleface.com/wp-content/uploads/tmd-bf-int.pdf). Not all benefits apply. Cover depends on the options you select, as shown on your Certificate of Insurance. Terms, conditions, exclusions, limits and sub-limits apply.